Refund & Return Policy

Effective Date: August 14, 2026

At Aurewall, we want you to feel confident about every piece of art you purchase. If something is not right with your order, please review the policy below or contact us at hi@aurewall.com.

1. Returns

We accept returns within 30 days of delivery.

To qualify for a return:

• The item must be unused, undamaged, and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or your order number is required.

• You must contact us before sending the item back.

Returns sent without prior approval may not be accepted.

2. Custom and Personalized Items

Because custom-made and personalized artwork is produced specifically for you, it cannot normally be returned or exchanged.

This includes customized sizes, colors, designs, frames, text, or other personalized details.

However, if your custom item arrives damaged, defective, or different from the approved order details, please contact us so we can make it right.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your artwork arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hi@aurewall.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the artwork

• Photos of the outer and inner packaging

After reviewing the information, we may offer a replacement, refund, or another appropriate solution at no additional cost.

Please keep all original packaging until the issue has been resolved.

4. Return Shipping

If the return is due to a change of mind, incorrect size selection, or another reason unrelated to product quality, the customer is responsible for return shipping costs.

If the item is damaged, defective, or incorrect because of an error on our part, Aurewall will cover the reasonable return or replacement shipping costs.

Original shipping charges and expedited delivery fees are non-refundable unless the return results from our error.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Aurewall reserves the right to reduce or decline a refund if the returned item is used, damaged after delivery, missing parts, or not returned in its original condition.

6. Order Cancellations and Changes

Orders may be canceled or changed only before production or fulfillment begins.

Please contact us as soon as possible at hi@aurewall.com. We cannot guarantee that changes or cancellations can be made once an order has entered production or has been shipped.

Custom and personalized orders cannot be canceled after production has started.

7. Exchanges

We do not offer direct exchanges.

If you would like a different size, design, or frame option, please return the eligible item according to this policy and place a new order.

8. Color and Size Variations

Colors may appear slightly different depending on your screen settings, lighting conditions, and the material used for printing.

Because some artwork is made and assembled by hand, minor variations in dimensions, positioning, texture, or frame finish may occur. These natural variations are not considered defects.

9. Lost Return Packages

We recommend using a trackable and insured shipping service when returning an item.

Aurewall is not responsible for return packages that are lost or damaged before they reach us.

10. Contact Us

If you have questions about a return, refund, damaged item, or order cancellation, please contact:

Email: hi@aurewall.com