Shipping Policy

Effective Date: August 15, 2026

At Aurewall, we carefully prepare and package every artwork to help ensure it arrives safely. Below you’ll find information about processing, shipping, tracking, and delivery.

1. Order Processing

Most standard orders are prepared within 1–3 business days after payment is confirmed.

Custom, personalized, or made-to-order artwork may require 3–7 business days for production and processing.

Business days do not include weekends or public holidays. Processing time is separate from shipping time.

Once your order ships, we will send you a confirmation email with tracking information.

2. Shipping and Delivery Times

We use trusted shipping carriers such as USPS, UPS, FedEx, or another suitable delivery provider.

Estimated delivery times after processing:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

• Overnight Shipping: 1–2 business days, when available

Available shipping options will be shown at checkout.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, high order volumes, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the size and weight of your order, shipping method, and delivery destination.

Any applicable shipping charges, taxes, and fees will be displayed before you complete your purchase.

4. Order Tracking

Once your order ships, you will receive a tracking number by email.

Please allow up to 48 hours for the carrier’s tracking information to become active.

If tracking has not updated for several business days, please contact us at hi@aurewall.com.

5. Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

If you need to make a change, contact us as soon as possible. We cannot guarantee that an address can be changed after production or shipping has begun.

Aurewall is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided at checkout.

Additional shipping charges caused by an incorrect address, refused delivery, or unclaimed package may be the customer’s responsibility.

6. U.S. Shipping

Aurewall currently ships to addresses within the United States only.

We do not currently offer international shipping. International shipping options may become available in the future.

7. Split Shipments

Items in the same order may occasionally be produced or shipped separately.

If your order is sent in multiple packages, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping fees because we split an order.

8. Lost Packages

If your tracking information has not updated or your package appears to be lost, please contact us at hi@aurewall.com.

We will review the shipment details and work with the carrier to help locate the package or determine an appropriate solution.

If tracking shows that a package was delivered but you cannot find it, please first check around the delivery location, ask household members or neighbors, and contact the carrier. If the package is still missing, please let us know.

9. Damaged Items

Please inspect your artwork as soon as it arrives.

If an item arrives damaged, contact us within 7 days of delivery and include:

• Your order number

• A brief description of the damage

• Clear photos of the artwork

• Photos of the inner and outer packaging

• A photo of the shipping label

Please keep the item and all original packaging while we review the issue.

After reviewing your request, we will work with you on a replacement, refund, or another appropriate solution.

10. Contact Us

If you have questions about processing, shipping, tracking, or delivery, please contact:

Email: hi@aurewall.com